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Job Title Primary Core Dispatcher
Location Warren, MI
Department Communications Dispatch Center
FLSA Status Non-Exempt
Shifts hiring Full-time, Night Shift, Weekends


Primary Core Dispatcher

 

The Primary Core Dispatcher is responsible for the general oversight of the board throughout the shift. This Dispatcher oversees the function of the Assistant Dispatcher, and also holds the responsibilities of giving out appropriate ETAs, triaging ambulance response, and acting as support staff to road personnel and customer service representatives. A person elected to this position must have demonstrated excellence in the skills necessary of a proficient EMS dispatcher.   

 

Essential Duties & Responsibilities:

  • Oversee function of assistant dispatcher, and delegate additional responsibilities as necessary
  • Maintain appropriate status of crews at all times
  • Prioritize requests for ambulance and medicar service
  • Ensure timely dispatch of all calls to ensure customer needs are maintained.
  • Give appropriate ETA’s while accounting for type and level of response, traffic patterns, and weather conditions

Qualifications:     

  • Minimum education: high school diploma or equivalent
  • Minimum work experience: 1-3 years dispatch experience required
  • Emergency Medical Dispatcher certification by the IAED within 6 months of hire
  • Excellent knowledge of CAD system
  • Familiarity with system status management
  • Very strong knowledge of geographical service area
  • Proficient map reading skills
  • Intermediate knowledge of medical terminology
  • Strong multi-tasking abilities
  • Effective communication skills
  • Strong analytical skills, and the ability to identify problems and take the initiative to prevent or correct them

Superior Air-Ground Ambulance Service, Inc. is committed to attracting and retaining the best talent. We are an Affirmative Action/Equal Opportunity Employer.  Qualified applicants of all backgrounds are encouraged to apply.  M/F/V/D

Superior Air-Ground Ambulance Service, Inc. is committed to attracting and retaining the best talent. We are an Affirmative Action/Equal Opportunity Employer.  Qualified applicants of all backgrounds are encouraged to apply.  M/F/V/D

 


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