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Job Title CCHHS Operations Supervisor*
Location Chicago, IL 60612*
*Position is based out of Chicago, IL 60612
Department Field Operations
FLSA Status Exempt

Job Summary:

An experienced professional of emergency medical services as well as routine patient care with Supervisory responsibility.  Monitors the performance of the system utilization of all resources required for daily operations.  Ensures that all personnel maintain the highest level of professionalism promotes a positive working environment by acting as a mentor to all station personnel providing them with consistent communications and support.  Functions as a leader by providing ongoing direction and or facilitation of activities and projects in the assigned area of responsibility.  The Operations Supervisor is responsible for the daily operations of Superior Air Ground Ambulance Service Michigan Region.  The Operations Supervisor too must provide overall direction of employees and resources with the assistance of the appropriate Personnel.  The Operations Supervisor must be available to be contacted should the need arise after normal business hours in cases of urgent situations. 

Job Requirements:

To perform the job successfully, strong attention to detail, critical thinking and decision making skills is a requisite as this position requires the exercise of discretion and independent judgment. This position also requires strong management skills.  An individual must be able to perform each essential duty satisfactorily.  The following requirements are representative of knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  You must also be a licensed Paramedic (or EMT-B when applicable or specified).

Essential Duties & Responsibilities:

  1. Conducts him/herself in a highly ethical, positive, enthusiastic and professional manner at all times.
  2. Conform to the company dress code & uniform standard.
  3. Promote and maintain safety at all times.
  4. Consistently look for ways to improve safety and correct any unsafe conditions or practices immediately.
  5. Maintain an incident free record.
  6. Counsel and motivate employees in personal and professional manner.
  7. Run calls as a crewmember
  8. Exhibits willingness to work as a team member and is flexible, readily adapting to change.
  9. Deals effectively with conflict in a professional manner to affect mutually beneficial resolutions.
  10. Perform repetitive patient evaluations as needed.
  11. Must lead by example at all times!

2.  Maintain daily operations of the station. Provide station Leadership.

  1. Schedule (Assist in filling vacant shifts at your stations with coordination with the Scheduling Coordinator).
  2. Attendance (Address all attendance issues timely following the progressive discipline policy).
  3. Maintain communication boards with updates and changes at your stations.
  4. Take full responsibility for the condition of your station building and associated resources. This includes communicating all maintenance needs, building repairs, vehicles maintenance repairs and appearance in cooperation with the appropriate personnel.
  5. Exercises direct responsibility and authority for supervision of assigned personnel.
  6. Monitors and documents the performance of assigned personnel while on duty.
  7. Promote a harmonious working team environment and build employee enthusiasm through special projects and outings.
  8. Fulfills the duties of the Manager on Duty when needed or requested.
  9. Employee advocate (Hands on approach with employees).
  10. Agree and uphold our core values and ensure that timely and appropriate progressive discipline is followed, all direct parties involved in the incident is interviewed and IR’s received from all parties, attain dispatch information pertaining to the investigation, pictures, staff notes are included within the investigations and finally if discipline is warranted that we act swiftly and address on or before the next shift, or no later than 72 hours.
  11. Communicates effectively both verbally and in writing with peers, supervisory, and subordinates.
  12. Actively participates in the promotion and marketing of Superior Ambulance.
  13. Plan and implement company in-service and update sessions as required with the Education Department.
  14. Interface and participate within the new employee orientation program to meet and greet the new team members.
  15. Provide remedial training of existing staff as needed.
  16. Assist in the presentation of OSHA mandated training and attend all mandatory safety classes.
  17. Conduct regular audits of ambulance run reports with the CQI Coordinator.
  18. Actively participates in the promotion of Superior Ambulance with local hospitals, nursing homes, healthcare facilities and communities.
  19. Attends meetings, seminars, and conferences as requested by Superior Ambulance Management.
  20. Control inventory of supplies required for everyday operations of the company including but not limited to medical, ambulance and station.
  21. Train personnel in all aspects of routine company operations including but not limited to safety, company policy, equipment, and vehicles.
  22. Communicate with proper personnel to compile data to analyze and optimize station operation (including but not limited to call statistics, scheduling, payroll, and employee attendance).
  23. Responsible for reviewing truck check-outs and manage related problems immediately.
  24. Maintain clear and effective communication with all personnel.
  25. Receive, investigate and address complaints as needed.
  26. All “essential duties and responsibilities” of the Station Manager Job description as needed or assigned.
  27. Special projects and all other duties as assigned.


  • Minimum High School Diploma or GED equivalency.
  • Excellent verbal communications skills.
  • Ability to “Multi-task” and handle fair amount of stress when busy.
  • Experience, education and/or equivalent training.
  • Maintain a positive and professional attitude at all times.
  • Computer literate.
  • Typing of at least 25 WPM.
  • Ability to read, analyze and interpret common scientific knowledge.
  • Ability to respond to common inquiries, complaints from employees, customers, agencies, facilities and hospitals.
  • Ability to effectively present information to peers subordinates and top Management.
  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to calculate figures and amounts such as discounts, interest, commission’s proportions, percentages, area, circumferences and volume. 
  • Ability to apply basic concepts.
  • Ability to define problems collects data, establish facts, and draw valid conclusions. 
  • Ability to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • The Station Manager shall maintain at a minimum a Paramedic or EMT-Basic certification as licensed by the state he/she works in.
  • Maintains failsafe-driving level.
  • Current state enhanced driver’s license applicable to work location.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel is required for this position.

Work Environment:

While performing the duties of the job, the employee is regularly in verbal contact with others and constantly works face-to-face with and around others.  Consistently uses office equipment such as computers, typewriters, copy machine, fax machine, telephone, keyboard, calculator, stapler, etc.  The work environment characteristics describes here are a representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Except where appropriate and conductive to the goals and objective of a particular task, the Station Manager will work in a well-lighted area that is ventilated and as physically, physiologically and psychologically innocuous as possible under the conditions which exist at a particular time.  Because the essential functions of the job the Station Manager may cause exposure to situations associated with general situations associated with general involvement in healthcare service, including but not limited to exposure to Aids, HIV and Hepatitis B Virus involving risk classification 1, 2 and 3, environmental and safety conditions will fluctuate.  To be qualified for the position of a person will have the ability to work in this type of environment with or without reasonable accommodation, and without posing a direct threat to self or others. While performing the duties of this job, the employee is regularly exposed to outside weather conditions.  The noise level in the work environment is usually loud.


Superior Air-Ground Ambulance Service, Inc. is committed to attracting and retaining the best talent. We are an Affirmative Action/Equal Opportunity Employer.  Qualified applicants of all backgrounds are encouraged to apply.  M/F/V/D

Superior Air-Ground Ambulance Service, Inc. is committed to attracting and retaining the best talent. We are an Affirmative Action/Equal Opportunity Employer.  Qualified applicants of all backgrounds are encouraged to apply.  M/F/V/D


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